Messaging Credits ( SMS & WhatsApp ) - Tutorials | Healcon Practice Software For Doctors
This article covers following topics related to 'Messaging Credits' in healcon practice :
What is the messaging balance and how does it work ?
Do I get free messages with my subscription ?
How to recharge my messaging balance ?
When is my balance charged ? What happens if a message fails ?
Where can I see my usage and delivery reports ?
What is the messaging balance and how does it work ?
Your clinic has one messaging balance that is used for all patient communication — both SMS and WhatsApp. There are no separate SMS credits and WhatsApp credits to buy or track.
The balance is maintained in your currency (INR in India). For example, a balance of ₹300 means you have ₹300 worth of messaging available. Every time a message is sent from your clinic, the cost of that message is deducted from the balance.
- The balance belongs to your billing account, so all clinics under your account share the same balance.
- You can view your current balance any time under My Account → Subscription.
What does each message cost ?
Each message has a small per-message rate which is deducted from your balance when it is sent. SMS and WhatsApp messages are priced individually, and rates can differ by message type (for example, promotional campaigns may be priced differently from appointment notifications).
The current rates applicable to your account are always displayed on your recharge page under My Account → Subscription.
Note : An SMS longer than 160 characters is delivered as multiple parts and each part is charged separately. For example, a 200-character SMS is delivered and charged as 2 parts.
Do I get free messages with my subscription ?
Yes. Your subscription plan includes free SMS every billing cycle. These free messages are added to your account automatically at the start of each cycle.
Important points about free messages :
- Free SMS included with your plan are always used first — your paid messaging balance is only used after the free messages for the cycle are exhausted.
- Free messages are valid for the billing cycle in which they are granted and do not carry forward.
- Free messages included with your plan are for SMS. WhatsApp messages are charged from your messaging balance.
How to recharge my messaging balance ?
Follow these steps to recharge :
Step 1 : Click on your profile icon and go to 'My Account' to reach your subscription page.
Step 2 : Go to the 'Buy Credits' tab.
Step 3 : Choose a recharge amount and complete the payment. The amount is added to your messaging balance immediately after successful payment.
Notes :
- An active subscription is required to purchase a recharge.
- Recharged balance is valid for 1 year from the date of purchase.
When is my balance charged ? What happens if a message fails ?
Your balance is charged only when a message is actually sent from your clinic :
- Automated messages (appointment confirmations, reminders, birthday wishes etc.) are charged as they go out, as per your practice communication settings.
- Bulk SMS from the SMS Center is charged per recipient, per message part.
- If a message fails to send, the charged amount is automatically refunded to your balance.
Where can I see my usage and delivery reports ?
Go to 'SMS Center' from the left menu and open the 'SMS Delivery Report' tab. Here you can see all messages sent by your clinic on any date along with their delivery status (Report Awaited / SUCCESS / FAILURE).
Your purchase history for recharges is available under My Account → Subscription → Orders.
NEXT SUGGESTED READ on 'HEALCON PRACTICE TUTORIALS' >> SMS Center
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